Is My Résumé Being Read?

By Anthony Balderrama

If you've watched the news lately, you've seen a reporter standing at a job fair and a line of job seekers winding out the door. Inevitably the reporter interviews an employer who says that for a few open positions, hundreds of applicants have submitted résumés.

You immediately wonder: How many of those applications actually get read?

In a perfect world, hiring managers would have plenty of time to thoroughly read every single résumé that comes across their desks and contact each person to explain why the company is choosing someone else. In reality, the job seekers outnumber available positions in today's job market, and hiring managers are too busy to hold your hand through every step of the process.

In fact, you're lucky if you hear back at all. Many companies contact you only if they want more information or to schedule an interview. You never know if you didn't qualify for the job or if your résumé was ever even looked at.

Résumé neverland
"I'm pretty sure that résumé neverland exists -- especially in a completely flooded job-hunting climate due to the poor economy," says Kristen Fischer, the author of "Ramen Noodles, Rent and Résumés: An After-College Guide to Life." "With so many people applying for jobs, it's easy to discard a résumé based simply on a typo or unpleasant formatting."

Of course, job seekers can (and should) avoid typos with proofreading. But the bigger fear is that powers out of their control could sabotage their job prospects.

"Résumés submitted online can also disappear into the cyber black hole," Fischer says. She says these online abysses are often the result of generic e-mail addresses, which can mean all applications funnel into one account even if they're for separate positions. Or worse, applications and general business questions go to the same destination.

Even if you can't prevent the black hole from existing, you can do your best to get your application out of there.

Be proactive
Rather than take your chances with the proverbial résumé black hole, you should be proactive when you apply for work, says Justin Honaman, author of "Make It Happen! Live Out Your Personal Brand."

"There is no doubt that hitting the 'submit' button and hoping [or] praying is probably not the only way to approach an opportunity," he says. "When positions are posted on a company's Web site, my experience has been that I receive a huge number of submissions, and at times, more than 80 percent of the applicants are not even qualified for the position. Most recruiters follow a multistep evaluation approach."

According to Honaman, recruiters and hiring managers ask three questions when they receive applications from job seekers:

· Does candidate meet the minimum criteria for the position?
The minimum criteria might include a certain level of education, years of experience or certification.

· Is the candidate still in the running even after she has stated her requirements or wishes for the position?
If an applicant's salary requirements or unwillingness to relocate conflicts with the needs of the job, then the employer might remove him or her from consideration.

· Does the candidate bring more to the table than the defined position requirements?
Employers are happy to have someone who fulfills the requirements of the position, but they're even happier to hire someone who brings additional assets.

Why do you care about this? Because once you submit your application and it passes these hurdles, it doesn't mean you're out of résumé neverland. You're still just one of many applicants who can get lost in the shuffle, even in the most efficient hiring department.

According to Honaman, a multiprong method of attack is the best way to guarantee you're not overlooked:

1. Online résumé submission
"Most companies require this to ensure internal company recruiting processes are followed," Honaman says. Plus, it's the easiest way to get your name in the hands of someone at the company.

2. Make a personal connection
Honaman suggests networking with someone in the company to get an edge over other applicants. If you can speak with a knowledgeable source who can offer information about the hiring manager, the team or the position, you'll have more insight on what the employer's looking for.

3. Appropriate follow-up
Once you've submitted your application, Honaman recommends contacting the company again, as long as you're respectful and professional. Don't hound anyone about the job, just check in to see where the process stands.

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Shy? 10 Tips for Introverted Job Seekers

By Jennifer B. Kahnweiler, author of "The Introverted Leader: Building on Your Quiet Strength"

There is no magic bullet or one-size method for managing your introversion in a job search. But in today's noisy business world, you can learn how to build on your quiet strength and succeed. The goal is not changing your personality or natural style, but embracing and expanding who you are.

As an ongoing framework, follow the "Four Ps": preparation (devising game plans); presence (focusing on the moment); push (stretching and growing); and practice (rehearsing and refining). Here are 10 specific tips for doing this:

1. Have a game plan

Rather than wing it on the people part of your job search, have a game plan. Prepare for high-stakes interviews and events -- anticipating key questions and rehearsing your responses.

2. Communicate early and often

It's easy for introverts to be out of sight and out of mind. So, take the initiative

in sharing information with others -- communicating early and often with former bosses and co-workers, industry contacts and prospective employers. Don't wait to be asked for info or updates. Find out what people need or want to know and provide it to them ahead of time.

3. Match the medium to the message

Resist the temptation to hide behind the Internet. E-mail, for instance, may appear to be the easiest or safest channel, but it's not always the right one. For every exchange throughout your search, match the medium to the message – determining if e-mail, phone or face-to-face is best.

4. Use social networking to set the stage

Technology is a great tool for preparing to meet people in person. Use social networking Web sites, such as LinkedIn, Facebook and BrightFuse, to set the stage for connecting with others at get-togethers and special events. You can introduce yourself, find common ground and warm up cold leads -- all in a low-key yet friendly way.

5. Assert yourself

Assertiveness gets a bum rap. Often confused with aggressiveness, it is simply being open, honest, and direct -- asking for what you need and want. If you fail to assert yourself in your job search -- from staying in front of employers to seeking the salary you deserve -- you risk losing out on critical opportunities and facing disappointment and frustration.

6. Stand up to "talkers"

Don't be afraid to deal with chatty, extroverted interviewers. One simple, sure-fire strategy for getting a word in edgewise: find a momentary opening, paraphrase what you've heard and bridge to your own point.

7. Ask great questions

There is power in the questions you ask. In interviews, asking great questions can mean figuring out what's really important to potential employers. Two invaluable questions for the person who might be your future boss: "What keeps you up at night?" and "How will you measure success?"

8. Value humor

"A smile is the shortest distance between two people," mused entertainer Victor Borge. As a reserved, introverted job seeker, you can overcome perceptions of being standoffish or too serious by smiling, laughing and having a little fun. You need not "yuk it up" -- just be good-humored.

9. Be a storyteller

Stories put oomph into ideas and help engage and connect people. Make storytelling a part of your own style -- weaving real-life anecdotes and examples into interviews and conversations. Try using the "SAR" approach -- situation (What was the situation or challenge?), action (What steps did you take?) and result (What was the outcome?)

10. Brag on yourself

Introverts tend to stay mum about their accomplishments -- seeming to abide by the old Southern adage, "Don't brag on yourself." Yet today job searches are made or broken by what others know about a person's skills and potential. Bottom line? Sell yourself.

Finally: practice, practice, practice. Learning different skills and behaviors may be uncomfortable at first, but with conscious repetition and refinement, you can manage your introversion -- and succeed in your job search.

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How to De-Fang a Toxic Boss

By Richard S. Gallagher

How many people out there hate their bosses? And how many have the luxury of simply voting with their feet, and leaving? Everyone faces a toxic boss at some point in their career and must quickly learn how to de-fang.

Toxic bosses are often energy vampires who drain our morale, creativity and productivity. Ironically, they often feel they are doing the right thing in the process. So when you react to them, you get dragged into a tug-of-war that too often leads to a one-way ticket out the door. It's a lose-lose situation for everyone.

At the same time, the right communications skills can provide a great antidote to these toxic bosses. Here's how:

Learn how your boss sees the world. Does your boss go to bed every night dreaming of new ways to be mean and cruel? If he does, it's time to leave, however, the reality is that most toxic bosses simply have a warped view of managing people. What you see as criticism, they see as "holding people accountable." What you see as politics, they see as "motivating people to perform." And what you think is pointless nastiness is, in their mind, "avoiding a country-club atmosphere where people slack off."

So how do you learn what's behind their snarkiness? Simple: You ask them. Here are some examples of questions you might use:

- "What would the ideal department look like for you?"

- "What kinds of things frustrate you about our team?"

- "What would be the single biggest thing I could do better this year?"

Validate the boss's view of the world. This part feels like sucking on a lemon for most people, but it is the key to changing your boss's toxic behavior. (When was the last time you responded positively to criticism?) Here you are not out to agree with your boss or "kiss up" to her. Your goal is to make it clear you understand her, so that she will then listen to you. Try these on for size:

Tillie Toxic: "I wish people would stop slacking off and get to work around here."

You: "Good point, it is frustrating when people don't perform like you wish they did."

Peter Picky: "You never do this task right."

You: "I don't want you to settle for less than the best. Let's discuss this."

Does it feel funny to say things like these to a boss who acts like Darth Vader? Of course it does. But when you say them, you accomplish something extremely valuable: You create a safe space to start talking about changing the boss's intimidating ways.

Offer an alternative. Here is where you close in for the kill. Offer your boss what he wants, while presenting him with a neutral, factual way to get there -- by treating you better! Here's one example:

"I want to give you everything you want in the future. At the same time, I find it difficult to do that when I am constantly criticized. It makes it harder for me to do my best. Where could we go from here?"

Now you are in productive dialogue, and can start negotiating a win-win solution as adults. Remember that you have to use facts and not feelings here. Telling your boss to "share performance expectations" or "talk to me first before you criticize my work" is OK, but asking him to "stop being a jerk" is provocative, not to mention unclear.

With the right words, you can often achieve what seems impossible: Get your toxic boss to change, using a painless conversation that never puts him or her on the defensive. In the process, you will gain interpersonal and leadership skills that will stick with you for the rest of your life.

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